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Mon – Fri : 9AM – 5PM. Doves Care & Support Ltd, 184 Franche Road, Kidderminster, Worcestershire, DY11 5AD

caring and support services in the West Midlands

Experienced carers based around Worcestershire

Services We Provide but are not limited to

We can provide care and support tailored to individual strengths and needs including (but not limited to) :

  1. Specialist childcare
  2. Autistic spectrum disorders
  3. Complex health issues
  4. Physical disabilities
  5. Profound multiple disabilities
  6. Severe learning disabilities
  7. Challenging behaviours

Types of care

Services we offer

Shortbreaks /respite for children with disabilities

Often referred to as “respite” short breaks are intended to provide opportunities for children and young people with disabilities to have enjoyable experiences away from their primary carers, contributing to their social inclusion and personal and social development.

They also provide the parents and carers of children and young people with disabilities with a necessary and valuable break from their caring responsibilities.

Short breaks can include day, evening, overnight, weekend or holiday activities and can take place in the child or young person’s own home, in the home of an approved carer, in the community or a residential setting. Short breaks range from supporting children with disabilities to access a break within a universal setting, to providing specialist services.


Having a chat with someone can be the most important part of your day.

Whether you would like to spend time looking through family photo albums, watching the television, going out for short walks or visiting a coffee shop or garden centre, taking part in hobbies, watering the plants and much more, our Carers can provide you with the support and companionship to make your day more enjoyable.

Our companionship care services can be tailored exactly to you or your loved one’s needs, be it a short visit every day, weekly trips out and about, concentrated care for a short holiday, or as a one-off while the usual carer has to go away.

Often it’s just about offering a bit of extra support and companionship to make you or your loved one feel less lonely and more human again.


Our Carers can assist you with light housework tasks such as laundry (washing & ironing), dusting, vacuuming, changing bed linen.

In addition, they can help you with meal preparation, taking into account your food preferences and desired meal times. They can also assist you with your food shopping when required.

We can also help with Pet Care, we can support with feeding, visits to the groomers and walking the dog.

Live in care

Live-in care through Doves Care is a popular alternative to care homes when you or a loved one is struggling with the challenges of living at home without help. Our home carers will live in your home allowing you to keep all the comforts of home, where life can go on with reliable normality.

Doves Care will provide the right person for a range of needs. Whether that be focused around dementia care, respite and recovery, those living with a chronic condition, those needing end-of-life care, or disabled adults of any age. Each Doves Care Carer is committed to providing a bespoke live-in care and support service tailored to your individual needs.

Personal Care

Supporting and assistance with morning and night-time routine including oral care, skin care, continence care, bathing requirements, washing drying & styling hair, filing & painting nails and domiciliary Care for both children and adults.

Personal care covers activities that relate to maintaining personal appearance and hygiene, including toileting, dressing and grooming support.

Aspects of personal care we can assist with include:

  • Getting up and dressing
  • Washing, showering or bathing
  • Preparation for bed
  • Personal hygiene maintenance
  • Grooming support, including help with cleaning teeth, shaving, foot care and applying creams and make-up.

The following is a step by step guide on how we can help you and what happens from the minute you pick up the phone to the moment the Carer arrives at your door:

Step 1: Initial Enquiry

During the first telephone conversation we will want to learn as much as possible about you or the relative you are contacting us about. You will have the opportunity to ask any questions you may have regarding our service. Then, we will arrange to visit you at home to discuss your care requirements in detail. This visit is free of charge.

Step 2: Meet with you

The visit will be carried out by one of our Senior Management Team, all of whom are fully qualified, and will include an assessment of the level of support needed. During the visit, we will discuss and agree the contents of your Care Plan and confirm the cost of the service.

Step 3: Arranging your care

We understand the importance of providing you with regular Carers and will do our best to choose the most suitable staff to meet your needs. Your Care Plan will be discussed with each Carer so they know what to do when they arrived at your house. Carers will attend at the times requested and work within in the agreed Care Plan.

Step 4: On-going support

The office staff will maintain regular contact with you to ensure that you are happy with the service and that you have the right level of support in place. We take great care to ensure that our Clients & Carers are compatible. If for some reason you are not happy with the Carer you just need to let us know and we will make the necessary changes.

Step 5: Quality Staff

Our Carers are highly trained and experienced in providing care at home, some of them have been working with us for over 3 years. They are thoroughly screened. Our staff training is rigorous and on-going, our Carers are regularly checked and supervised and we meet with them all on a regular basis.

Step 6: Providing a Friendly & Professional Service

Our main objective is to provide you with a comprehensive service of care and support of the highest quality within their own home. Our service gives you reassurance that there is always someone on hand to offer advice and support. We aim to promote our Client's independence, choices and personal dignity.